If you wish to exchange your Pure Zone Online Purchase for another Product, Size or Colour option, you can do so within 30 (thirty) days of receipt of the goods. Please note, to qualify for an exchange, all items must be unused, unwashed and in the original packaging in original condition.
Simply contact us via email - email@example.com with your full name, Order Number and items you wish to exchange and what items you wish to exchange them for. Our Customer Service Team will then respond within 1-2 business days and step you through the exchange process. Please do not send items back until you have had the written confirmation from the Pure Zone Customer Service Team.
Please note that credits issued will not expire and can be redeemed online only.
Change of Mind:
We understand that sometimes you can change your mind. If you wish to return your item(s), you can do so within 30 (thirty) days of receipt of the goods. Please note, to qualify for a Refund, all items must be unused, unwashed and in original packaging in original condition.
Please contact us via email - firstname.lastname@example.org with your Full Name, Order Number and the items you wish to return and a reason for the return and we will step you through the Refund process and advise how to return items to us. Please note for Change of Mind - the return postage is paid by the customer.
Returning Items can be done in two ways:
Please do not send parcels back to us without contacting us in advance.
Online Returns can be done via Post (at customers expense) or dropped back at our Head Office in Dingley, Victoria. Please make sure all parcels being sent back to us include your Full Name (that matches the name on your Order) and the Order Number which can be found on the Order Confirmation Email.
Upon receiving the Parcel, we will process the Exchange, Credit or Refund within 1-4 Business Days and you will receive an email from us when this has taken place.
If you believe your Pure Zone product is faulty, please contact us at email@example.com during business hours with Order Number, full details of item, including photos of the issue and we will advise further action to be taken.
If the product is faulty and needs to be returned for assessment, Pure Zone will cover the costs of this return. Pure Zone has the right to Repair or Replace products if they are deemed as faulty.
Due to Health Regulations, we cannot accept any returns on Pillows, Quilts, Underquilts, Mattress Toppers, Mattress Protectors and Pillow Protectors if the packaging has been opened, unless items are faulty.
For all enquiries please email firstname.lastname@example.org or call 03 9558 1944 during Business Hours (AEDT) and we will happily help.