Free Shipping - $100 and above

i We deliver throughout Australia. Free shipping for all orders above $100.

100% Natural Products

i Our products are made with natural fibres to enhance comfort and breathability for a healthier home.

Family Owned Australian Business

i We are proud to be a family owned and operated business for over 35 years.

Returns & Exchanges

If you are not satisfied with your Pure Zone purchase and wish to exchange it for another product, size or colour (or get a credit) you can do so within 14 (fourteen) days of receipt of the goods. Please keep a copy of your receipt as a proof of purchase. Please note that credits issued will not expire and can be redeemed online only. Please note, there are no refunds for change of mind.

If you wish to return a product you have two options.

Online Returns:

If you wish to exchange/return an item purchased online, please contact us at online@purezone.com.au with the details of your return including Order Number, Product(s) to return and reason why. We will respond with our return address and further information should we need to make alternative arrangements. This does not affect your statutory rights. All product returns are at the customer’s expense and must be returned in original condition, unused, unwashed and with all packaging intact (including any cardboard folded between the products).

Returns To Head Office:

Items purchased online can be returned to Pure Zone Head Office if this is more convenient for you. Please do not bring returns without contacting us first as we do not have a shop front. Please contact us at online@purezone.com.au with the details of your return including Order Number, Product(s) to return and reason why. We will respond with our return address, opening hours and further information should we need to make alternative arrangements. This does not affect your statutory rights. All product returns must be returned in original condition, unused, unwashed and with all packaging intact (including any cardboard folded between the products).

Further Information

If you believe your Pure Zone product is faulty, please contact us at online@purezone.com.au or call 03 9558 1944 during business hours with Order Number, full details of item including photos of the issue and we will advise further action to be taken. If the product is faulty and needs to be returned, Pure Zone will cover the costs of this return. Pure Zone has the right to repair or replace products if the goods are faulty.

Due to Health Regulations, we cannot accept any returns on Pillows, Quilts, Under-Quilts, Mattress Toppers, Mattress Protectors and Pillow Protectors if the packaging has been opened, unless items are faulty.

For all enquiries please email online@purezone.com.au or call 03 9558 1944 during Business Hours (AEDT) and we will happily help.

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